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Refund Policy

Returns:
We do not accept any returns on flower boxes due to the handmade and personalized nature of the product. 

For all other items (ie. Supplies, Clothing etc.), there is a 30 day return policy. We will not accept any returns or exchanges over the 30 day period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Additional non-returnable items:
Gift cards
Downloadable software products


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Sale items 
All sale items will be FINAL SALE.


Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@overtheluna.com